Refund policy
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn and unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at admin@trendifyhup.online. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent to us without a return request first will not be accepted.
You can always contact us with any return questions at admin@trendifyhup.online
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess and rectify the problem.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns of discounted items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we receive and inspect your return and let you know if your refund has been approved. If approved, your refund will be automatically credited to your original payment method. Please note that it may take some time for your bank or credit card company to process and send your refund.